Terms & Conditions

Welcome to Southbound Computer System, Incorporated. By accessing or purchasing from our website (www.southboundcomputer.com), you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our services.

General Information

This website is owned and operated by Southbound Computer System, Incorporated.
Throughout the site, the terms “we”, “us”, and “our” refer to Southbound Computer System, Incorporated.
By using our website, you agree to these Terms and Conditions, as well as our Privacy Policy.

We reserve the right to update, change, or replace any part of these Terms and Conditions by posting updates on this page.

Products & Services

All products displayed on our website are subject to availability.
We reserve the right to limit the quantity of items available for sale, discontinue any product, or change product pricing at any time without prior notice.

We make every effort to display the most accurate product descriptions, specifications, and images, but we do not guarantee that product details are error-free.

Pricing & Payments

All prices listed on our website are in Philippine Peso (PHP) and are inclusive/exclusive of VAT (as applicable).
We accept payments through our authorized and secure channels, including GCash, Bank Transfer, and In-Store payments (Cash, Credit Cards, and Checks).

Orders will only be processed once full payment has been received.
We reserve the right to cancel or refuse any order if fraudulent activity or payment issues are suspected.

Payment Methods

Order Confirmation

After placing an order, you will receive an Order Confirmation email or message.This confirms that we have received your order but does not guarantee acceptance.Once payment is verified and the product is ready for pickup, you will receive a Pickup Confirmation.

Returns, Refunds, & Warranty

Return Policy

Items may be returned within 7 days from receipt if the product is unused, in original packaging, complete with accessories, and accompanied by the official receipt. Returns are only applicable for factory defects and must have no physical damage.

Non-Returnable Items

The following items are not eligible for return:

Software and digital licenses
Consumables (e.g., thermal paste, cables, inks)

Refund Policy

Refunds are subject to inspection and approval by our technical team.

Warranty Coverage

We offer 2-Year Limited Warranty on selected items:

Processors (CPU)
Motherboards
RAM (Memory)
SSD / HDD
Video Cards (GPU)
Monitors

This includes 2 years parts warranty and 1 year carry-in service warranty, covering manufacturer defects only.

Other products come with standard 1-year warranty depending on the brand and manufacturer policy.

Replacement Policy

System Units: 1 Month Outright Replacement
Individual Parts: 7 Days Outright Replacement (for factory defects with complete packaging)

Warranty Claims

Please bring the defective item and sales invoice to the store for technical inspection. A Job Order Form (JO) will be issued for warranty processing.

For warranty concerns, contact us at:

📧 sbmarketing@southboundcomputer.com
📱 facebook.com/southboundcomputer

Cancellation of Orders

Orders may be canceled before they are shipped or processed.
Once shipped, cancellations are no longer possible.
We reserve the right to cancel orders for any reason, including but not limited to product unavailability or suspected fraud.

Limitation of Liability

We shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products purchased from us.
Our liability shall not exceed the total amount paid for the product in question.

User Account

You are responsible for maintaining the confidentiality of your account credentials.
We are not liable for any unauthorized access or misuse of your account.

Privacy Policy

Your submission of personal information through our store is governed by our Privacy Policy, which you can review here: Privacy Policy

Customer Care

At Southbound Computer System, Incorporated, we are committed to providing excellent customer service. If you have any questions, concerns, or need assistance regarding your orders, products, or any aspect of our services, please contact our Customer Care team.

We strive to respond to all inquiries within 24 to 48 hours on business days. Your satisfaction is important to us, and we will work to resolve any issues promptly and professionally.

You can reach our Customer Care team at:
📧 sbmarketing@southboundcomputer.com

🌐 facebook.com/southboundcomputer
📞 (043) 312-8099