Terms & Conditions
Welcome to Southbound Computer System, Incorporated. By accessing or purchasing from our website (www.southboundcomputer.com), you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our services.
General Information
This website is owned and operated by Southbound Computer System, Incorporated.
Throughout the site, the terms “we”, “us”, and “our” refer to Southbound Computer System, Incorporated.
By using our website, you agree to these Terms and Conditions, as well as our Privacy Policy.
We reserve the right to update, change, or replace any part of these Terms and Conditions by posting updates on this page.
Products & Services
All products displayed on our website are subject to availability.
We reserve the right to limit the quantity of items available for sale, discontinue any product, or change product pricing at any time without prior notice.
We make every effort to display the most accurate product descriptions, specifications, and images, but we do not guarantee that product details are error-free.
Pricing & Payments
All prices listed on our website are in Philippine Peso (PHP) and are inclusive/exclusive of VAT (as applicable).
We accept payments through our authorized and secure channels, including GCash, Bank Transfer, and In-Store payments (Cash, Credit Cards, and Checks).
Orders will only be processed once full payment has been received.
We reserve the right to cancel or refuse any order if fraudulent activity or payment issues are suspected.
Order Confirmation
After placing an order, you will receive an Order Confirmation email or message.This confirms that we have received your order but does not guarantee acceptance.Once payment is verified and the product is ready for pickup, you will receive a Pickup Confirmation.
Returns, Refunds, & Warranty
Return Policy
Items may be returned within 7 days from receipt if the product is in like-new condition, in original packaging, complete with accessories, and accompanied by the official receipt. Returns are only valid for factory defects.
Returns are not accepted for items with physical damage, misuse, tampered serial numbers, liquid damage, or change of mind. Item changes may be considered subject to management approval.
Replacement Policy
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7-Day Outright Replacement for items with confirmed factory defects.
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Item must be returned complete with packaging and accessories.
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Replacement is subject to technical verification.
Non-Returnable Items
Software, digital licenses, and consumables (e.g., thermal paste, cables, inks) are not eligible for return.
Refund Policy
Refunds are subject to inspection and approval by our technical team.
Warranty Coverage
We provide 1-Year In-Store Carry-In Warranty for parts and service. After 1 year, items may still be covered under distributor or manufacturer warranty, depending on the brand and product type. Processing of distributor warranty claims may require a service fee.
2-Year Limited Warranty (Selected Items)
The following components are covered by 2 Years Limited Parts Warranty:
CPU
Motherboard
RAM
SSD / HDD
Video Card (GPU)
Monitor
Coverage includes 2-Year Parts Warranty and 1-Year In-Store Service Warranty, applicable for manufacturer defects only.
Warranty Claims
Bring the defective item and sales invoice to the store for inspection. A Job Order Form (JO) will be issued. Lost invoices may be reissued with a ₱100 processing fee.
Warranty Process
Defective items will be evaluated by the supplier or manufacturer. If the item is out of stock, it may be replaced or upgraded, with the customer paying the price difference if applicable.
Replacement units follow the remaining warranty period of the original item. Processing may take 30 days or more.
All original boxes and accessories must be returned when claiming replacements or upgrades. Items not claimed within 90 days after notification will be forfeited.
Contact Us
📧 sbmarketing@southboundcomputer.com
📱 facebook.com/southboundcomputer
Cancellation of Orders
Orders may be canceled before they are shipped or processed.
Once shipped, cancellations are no longer possible.
We reserve the right to cancel orders for any reason, including but not limited to product unavailability or suspected fraud.
Limitation of Liability
We shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products purchased from us.
Our liability shall not exceed the total amount paid for the product in question.
User Account
You are responsible for maintaining the confidentiality of your account credentials.
We are not liable for any unauthorized access or misuse of your account.
Privacy Policy
Your submission of personal information through our store is governed by our Privacy Policy, which you can review here: Privacy Policy
Customer Care
At Southbound Computer System, Incorporated, we are committed to providing excellent customer service. If you have any questions, concerns, or need assistance regarding your orders, products, or any aspect of our services, please contact our Customer Care team.
We strive to respond to all inquiries within 24 to 48 hours on business days. Your satisfaction is important to us, and we will work to resolve any issues promptly and professionally.
You can reach our Customer Care team at:
📧 sbmarketing@southboundcomputer.com
🌐 facebook.com/southboundcomputer
📞 (043) 312-8099